Friday, February 5, 2010

How to Operate a Highly Functioning Emergency Department While Growing Revenue

Quality First and Finances Follow

Your Emergency Department is your hospital's true front door to the community accounting for roughly 1/3 of hospital admissions. Opinions formed in the ED make lifelong impressions about the quality and convenience of ALL hospital services. 

This Webinar looks at areas hospitals can address to improve their EDs performance such as patient throughput, staff productivity and building new business; as well as developing specific action steps to operating a highly functioning ED. Mark presents a comprehensive and coordinated approach that gradually changes hospital culture and allows for sustainable results. 

Mark demonstrates how the principle of "Quality First and Finances Follow" applies to all facets of healthcare, particularly the ED. "If you provide a high level of service, as measured by quality and customer service indicators, your ED will be more cost effective and business will grow," said Brodeur. 


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